Cloud Servers with a managed service level

What is Supported/Included?

Cloud Servers

Cloud Servers with a managed service level
24x7x365 Chat/Phone/Ticket Support
Knowledge Center with how-to's, getting started guides and demos
Developer Center with API documentation and sample code
Control Panel
Virtualization layer
100% Network Uptime Guarantee

Strong SLAs, including:

  • 100% Network Uptime Guarantee
  • Data center (100% HVAC/Power Uptime Guarantee)
  • Migrations (3-Hour Migrations for Server Host Degradation)
File-level backups (Freq: on-demand, hourly, daily, weekly) -
Server OS & apps infrastructure support (Includes Updates/Patches) -
24x7x365 monitoring response & resolution (URL Content, Port, Ping) -
Technical guidance on architecture and security setup -
Account team -
Software firewall installation, configuration and troubleshooting -
Database installation, configuration, troubleshooting -
Database replication, patching and backup -
Programming language and framework installation, configuration, troubleshooting -
Caching installation, configuration, troubleshooting and patching -
Terminal Services role and customer-supplied license installation -