WHO WE ARE
WE'RE ALWAYS HERE
Direct, immediate access to your team 24x7x365. Yes, that means no frustrating automated menus when you call.
WE'RE READY TO HELP
From deep strategic planning to reacting to an emergency at 3 a.m., Penta Servers are ready to help.
WE'RE EMPOWERED
When you call Penta Server, you don't have to fight to speak to someone who can solve your problem.
WE'RE TRANSPARENT
We don't shy away from hard conversations. If we make a mistake, we'll admit it and fix it.
WHAT WE OFFER
DEEP EXPERTISE
We've got more Red Hat certified engineers than any other hosting company. And the list of certifications goes on.
FLEXIBILITY
Our customers regularly change their configurations as their needs change. We offer the right solution at the right time.
RESPONSIVENESS
We treat every customer as a priority. That means you can move as fast as you need to.
STRONG SLAS
100% power. 100% network uptime. One hour hardware replacement guarantee for hardware failure. And that's the minimum.
WHAT WE'LL NEVER DO
NO TECHNOLOGY LOCK-IN
Penta Server is committed to open standards. That's why we launched OpenStack®, the cloud's open source operating system.
NO VENDOR LOCK-IN
If we fail to meet our contractual obligations and we can't make it right, you can leave. Stay because you want to, not because you have to.
NO SCRIPTED ANSWERS
We don't use scripts to solve problems; we use our brains. Our customers deserve more than a canned script.
NO ONE-SIZE-FITS-ALL
We'll help you find the best solution for you, not just for us. If you end up spending less, that's great!
Our Global Data Centers
Penta Server® Hosting services are supported by eight (8) data centers located in the U.S., the UK and Hong Kong—to serve global customer needs.
North America
Grapevine, TX
Richardson, TX
Chicago, IL
Herndon, VA
Ashburn, VA
Europe
London, UK
Slough, UK
Asia
Hong Kong
Physical Security
- Keycard protocols, biometric scanning protocols and round-the-clock interior and exterior
surveillance monitor access to every one of our data centers.
- Only authorized data center personnel are granted access credentials to our data centers. No one
else can enter the production area of the datacenter without prior clearance and an appropriate escort.
- Every data center employee undergoes multiple and thorough background security checks
before they're hired.
Precision Environment
- Every data center's HVAC (Heating Ventilation Air Conditioning) system is N+1 redundant. This
ensures that a duplicate system immediately comes online should there be an HVAC system failure.
- Every 90 seconds, all the air in our data centers are circulated and filtered to remove dust
and contaminants.
- Our advanced fire suppression systems are designed to stop fires from spreading in the unlikely
event one should occur.
Conditioned Power
- Should a total utility power outage
ever occur, all of our data centers' power systems are designed to run uninterrupted, with every server
receiving conditioned UPS (Uninterruptible Power Supply) power.
- Our UPS power subsystem is N+1 redundant, with instantaneous failover if the primary UPS fails.
- If an extended utility power outage occurs, our routinely tested, on-site diesel generators can run indefinitely.
Core Routing Equipment
- Only fully redundant, enterprise-class routing equipment is used in Penta Server data centers.
- Fiber carriers enter our data centers at disparate points to guard against service failure.
Network Technicians
- We require that the networking and security teams working in our data centers be certified. We also
require that they be thoroughly experienced in managing and monitoring enterprise level networks.
- Our Certified Network Technicians are trained to the highest industry standards.
